An assistant that answers the way your best agent would
It is an automated assistant. It works from the information you give it and hands over when it should.
Answers from your own information
Replies are based on your website, your policies and your live product list. It does not invent prices or offers.
Asks before it suggests
When a customer says "show me a fridge within 20,000", it first asks what capacity they need, then suggests products that fit.
Understands everyday writing
Customers write quickly, with typing mistakes and mixed languages. The assistant reads the meaning and replies in the same language.
Answers several questions in order
If a customer sends three questions in a row, the reply covers each one in the same order.
Knows its limits
For complaints, refunds, unusual cases, or when a customer asks for a human, it passes the conversation to an agent.
Honest about what it is
If a customer sincerely asks whether they are talking to a person or an automated assistant, it tells the truth.
What it will not do
- It does not send promotional messages to people who have not written to your Page.
- It does not ask customers for passwords, card numbers or one time codes.
- It does not promise things your policies do not allow.
Want this for your Facebook Page?
Tell us about your Page, your products and how your team answers customers today. We will reply with a setup plan.
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