How it works

From a customer's message to a resolved conversation

The order below is the order things happen in.

You connect your Page
A Page admin signs in with Facebook and chooses which Page to connect. We never ask for your Facebook password.
We prepare the assistant
We collect your public website content, policies and product information, and write instructions for how the assistant should speak for your business.
A customer writes to your Page
The message appears in the shared inbox. The customer keeps using Messenger exactly as before.
The assistant replies
It answers the question, or asks a short follow up question first when it needs more detail, such as the size or budget the customer has in mind.
An agent takes over when needed
If the customer asks for a person, has a complaint, or asks something the assistant cannot answer reliably, the conversation is assigned to your team.
You review and improve
Every reply is visible in the inbox. You can read any conversation, correct the assistant's instructions and export reports.

Want this for your Facebook Page?

Tell us about your Page, your products and how your team answers customers today. We will reply with a setup plan.