Team inbox

One place where your agents see and answer every conversation

Your team signs in to a shared inbox in the browser. Nobody needs admin access to the Facebook Page to reply.

Conversations from each connected Page appear in one list, labelled by Page.

Each conversation shows whether the assistant or a named agent is handling it. Agents can assign, take over or return a conversation.

Agents see everything the customer and the assistant have said, so customers do not repeat themselves.

The customer's public Messenger name and profile picture are shown so agents can recognise who they are talking to.

Agents can leave notes for each other inside a conversation. Customers do not see them.

See how many conversations arrived, how quickly they were answered and by whom. Export question and reply pairs for review.

Want this for your Facebook Page?

Tell us about your Page, your products and how your team answers customers today. We will reply with a setup plan.