What we set up and manage for you
We work as your Messenger support partner. You keep ownership of your Page, your customers and your data.
Messenger inbox setup
We connect your Facebook Page to a shared support inbox. You approve the connection yourself through Facebook, and you can remove it at any time.
Automated first reply
An assistant answers common questions about products, prices, delivery, payment and policies, using information you approve.
Product guidance
The assistant asks what the customer needs, such as size or budget, and then suggests matching products from your current catalogue.
Service and complaint intake
For a service request, the assistant collects the details your team needs, such as name, phone, address, product and problem, and records them for follow up.
Handover to human agents
When a customer asks for a person, or the question is outside what the assistant knows, the conversation is passed to your agents with the full history.
Multiple Pages, separate rules
Each Page has its own instructions, tone and information. One team can serve several Pages from the same inbox.
Conversation reports
You can see what customers asked, what was answered, and by whom. Reports can be exported for review and training.
Ongoing care
We update the assistant when your prices, offers or policies change, and review conversations to improve answers.
Want this for your Facebook Page?
Tell us about your Page, your products and how your team answers customers today. We will reply with a setup plan.
Contact us